WritingTeaching models to reason like we doInduction, deduction, and where each one belongs.Aug 2026Designers already know how to design evalsAn eval is a definition of quality, not a measurement.May 2026Open Writing
AI Field NotesTeaching models to reason like we do→Induction, deduction, and where each one belongs between humans and models.Aug 2026Designers already know how to design evals→An eval looks like a measurement. Underneath, it's a definition of quality.May 2026Company BlogsBefore the Dashboard Knows: Detecting Real-Time Trends in CX Conversations (opens in a new tab)Jul 2026 · CrestaAutomation Discovery: Designing Systems to Extract Blueprints from Conversation Data (opens in a new tab)Apr 2026 · CrestaPublicationsShopping Over Distance through a Telepresence Robot (opens in a new tab)2018 · ACM CSCWFrom Being There to Watching: Shared and Dedicated Telepresence Robot Usage at Academic Conferences (opens in a new tab)2018 · ACM TOCHITime-Turner: Designing for Reflection and Remembrance of Moments in the Home (opens in a new tab)2018 · ACM CHICaller Needs and Reactions to 9-1-1 Video Calling for Emergencies (opens in a new tab)2018 · ACM DISThe Study and Design of Collaboration Tools for Flight Attendants (opens in a new tab)2018 · IJMHCIFlex-N-Feel: The Design and Evaluation of Emotive Gloves for Couples to Support Touch over Distance (opens in a new tab)2017 · ACM CSCWEscaping Together: The Design and Evaluation of a Distributed Real-Life Escape Room (opens in a new tab)2017 · ACM CHI PLAYMyEyes: The Design and Evaluation of First Person View Video Streaming for Long-Distance Couples (opens in a new tab)2017 · ACM DISBeWithMe: An Immersive Telepresence System for Distance Separated Couples (opens in a new tab)2017 · ACM CSCW CompanionFlex-N-Feel: Emotive Gloves for Physical Touch over Distance (opens in a new tab)2017 · ACM CSCW CompanionSmart Crew: A Smart Watch Design for Collaboration Amongst Flight Attendants (opens in a new tab)2017 · ACM CSCW CompanionTime-Turner: Data Engagement Through Everyday Objects in the Home (opens in a new tab)2017 · ACM DIS CompanionYou Are Being Watched: Bystanders' Perspective on the Use of Camera Devices in Public Spaces (opens in a new tab)2016 · ACM CHI Extended Abstracts