911 Mobile Video Communication
Conducting a qualitative study with 911 callers to understand their existing practices, challenges, unmet needs, and desires when calling for an emergency. We are also investigating the potential impact (benefits and challenges) that video calling will introduce into emergency calling situations. The semi-structured interview is conducted locally or remotely via Skype. This research will inform a vocabulary that allows us to discuss, critique, and reflect on the design of next-generation 911 services.